Refund Policy


Imbotec Group provides refunds only for defective products purchased directly from our website: or  If you purchased one of our products from a retailer, or Amazon, you must return the product to the original selling company / retailer (not to us) subject to the terms and conditions of the retailer’s refund policy. Imbotec has the sole and exclusive right to determine if a product is defective. If a product is deemed by Imbotec to be defective, we will refund the purchase price to the credit card on file. If the product was purchased with an Imbotec gift card, Imbotec will issue an Imbotec gift card in the amount of the purchase price. Minor damage to packaging is not considered "defective."

How long do I have to request a refund?

You have fourteen (14) days from the date your product is delivered to request a refund.  After that, Imbotec Group will not process a refund request.

How do I request a refund?

Please contact customer service in North America listed below in the footer for assistance.  Please have your order number and the credit card or gift card you used to make your purchase handy.

How is my refund credited?

If you ordered by credit card, we'll credit the refund to the credit card you used to purchase the product to your account within 14 business days of our receipt of your return.  This will show on your next statement, depending on the issuing bank and/or billing cycle.  If you paid with a gift card, we'll send you an Imbotec Gift Card by email.

Shipping Charges:  Unfortunately, we cannot refund shipping charges.