There are several methods to get a hold of us. We offer many options and see below for your particular solution:
We can be reached by 1-866-462-6832 (within the USA or Canada) or Internationally at +1-905-450-1746 (office hours at 8:30 am to 5:30 pm EST)
We accept credit card payments online.
Wire Transfers or EFT (Electronic Funds Transfer) are available. E-mail our Accounting Department firstname.lastname@example.org requesting the documentation.
Visit our Service Page, complete our Service Form (needs a link) or send an e-mail to email@example.com. A Service Quotation will be e-mailed for approval. Upon approval, a second e-mail will be sent, including the RMA # and documentation as part of your shipment.
Our Shipping Department can be reached at firstname.lastname@example.org
Once your order has been scheduled for shipping, you will be receiving an e-mail with the tracking information.
Our emails are:
All emails will be replied within 48hrs.
Sign up in our e-mail updates portal. Ensuring that we have your correct e-mail will ensure you receive exclusive content on product updates, tradeshows, any promotions, and current and upcoming events.
This website uses Google Analytics to help analyze how visitors use this site. Google Analytics uses "cookies," which are small text files placed on your computer, to collect standard internet log information and visitor behavior information in an anonymous form. No personally identifiable information is collected about you unless you explicitly submit that information via a fill-in form on this website. The anonymous information generated by Google Analytics cookies about your use of this website (including your IP address) is transmitted to Google. This information is then processed to compile statistical reports, used to evaluate visitor usage so that we can optimize the content to better meet your needs.
We use Google AdWords Remarketing to advertise IMBOTECH.com across the Internet. AdWords remarketing will display relevant ads tailored to you based on what parts of the IMBOTECH.com website you have viewed by placing a cookie on your machine. THIS COOKIE DOES NOT IN ANYWAY IDENTIFY YOU OR GIVE ACCESS TO YOUR COMPUTER. The cookie is used to say, "This person visited this page, so show them ads relating to that page." Google AdWords Remarketing allows us to tailor our marketing to better suit your needs and only display ads that are relevant to you.
In summary, your anonymity is safe, and we respect the Canadian Anti-Spam Legislation (CASL). That is our committment Imbotechent to you as a valued reader and potential client.
Our Calibration Service consists of:
Average calibration time within our facility from day received to completion is within 7 business days. Timings can vary depending upon number of RMAs received and any Rush services.
Yes, however, we do have access to other products that are not listed on our website. If there is something you can not find, please reach out to us by telephone at 866-IMB-OTEC (462-6832) ext 115 or by e-mail email@example.com
You can either place it online or contact our sales department firstname.lastname@example.org with your credit card and/or purchase order.
You can complete our Quote Request Page or contact email@example.com. This form is for Sales or Service Requests. Our turnaround quotes can take up to 48 hours.
Multiple options can occur:
If your order has multiple products with varying availability.
A copy of your invoice will be e-mailed to you at the same time as well as your shipping confirmation.
To ensure you receive this and other order communications, please add our address to your e-mail safe senders list, address book, or contact list. It is important to check your spam, junk, and clutter folders.
On request, a copy of your invoice can be e-mailed. All invoice copy requests are sent to firstname.lastname@example.org.
We accept credit card (Visa or Mastercard), EFT, PayPal, and wire transfers. For our approved credit customers we also accept purchase orders and cheques. You can provide a Purchase Order to be referenced on the invoice but make payment by another method.
Any credit card information provided to one of our staff is only kept to use for that purchase and then shredded. If you want to make additional purchases, you will need to provide your credit card details again.
Currently, due to Covid 19, we prefer to accept electronic payments only.
Every product has an Availability noted on our website or an estimate on how long it will take us to get that product and fulfilled from the Manufacturer. Someone from our office will contact you to discuss availability for any items that are special orders.
Your 100% satisfaction is important for us. We offer a 7- and 14-day Return & Exchange Policy on non-special order items.
Our Courier options are:
Most of our products are within standard shipping dimensions and weights and qualify for free or standard shipping. There are limited products that exceed standard shipping dimensions and weights; therefore, these products do not qualify for free or standard shipping rates. These products on our website clearly show additional shipping cost options. On these orders, we will contact you with your shipping costs for your approval.
Yes. As soon as your order is processed for shipping, we will include the e-mail provided to us into our courier system.
Initially, you will receive an e-mail from the courier with a tracking number OR you can login to your website account and receive these updates here. In addition to this, you will be receiving courier updates for being shipped, exceptions and issues and when delivered.
To ensure you receive this and other order communications, please add our address to your e-mail safe senders list, address book or contact list, and check your junk, clutter, or spam folders for any communications that may have be directed into that folder.
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